Studio in PUNE - Location & Timing

- Our flagship studio is based in Pune, Maharashtra, India.

We are open from Tuesday to Sunday from 10:30 am to 8:30 pm

- Google Map Location for Head Office - https://maps.app.goo.gl/FiYuA3t47xZwxJz66

Email ID: Our email ID is silvoguecustomercare@rankajewellerspvtltd.com

Calling Helpline: +91- 8459918063

In case your call goes unanswered for multiple times, please write to us at silvoguecustomercare@rankajewellerspvtltd.com with your name and number and we will call you back. We participate in multiple exhibitions and sometimes it may get practically difficult to handle calls at peak hours. We hope to get bigger and have a dedicated helpline team real soon.

Social media connect

Instagram - You can send us a message on: Instagram Page

Facebook - You can send us a message on: Facebook Page

Google - You can send a message / post your review on our Google page: Google Page

You can place your orders online directly on +91- 8459918063

You can complete the checkout process by either of the payment gateways – Razorpay.

Ordering through helplineOrdering through helpline

If you are facing issues placing an order online on the website, you can contact our helpline number for assistance. The team will help you place an order either online or in offline mode. However, orders cannot be placed in cash-on-delivery mode through the helpline.

Availability of express shipping / same-day delivery?

Currently, same-day delivery is being offered in Pune.

Possibility to include a note?

Yes, we can certainly include a handwritten note corresponding to one or many products contained in an order. You can let us know on the helpline number before we dispatch the products from our end or drop us a message on WhatsApp or DM us on our Instagram account.

Assistance required for any of the products or the checkout process?

Colors – We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens (mobiles/laptops/desktops). Most creations are handmade so they might slightly differ from the image. Natural stones might have shade differences too.

Dimensions – For most of the products, sizes will be mentioned in detail. Please refer to the size, description, and material section on the product-specific pages that get opened after you click on the product image. If you do not see size details or have any queries about the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.

In case of any other queries, please feel free to reach out to our helpline at +91- 8459918063 from 10 am to 8 pm and we will be glad to help you.

Domestic Delivery - Free and Timing

Orders are usually delivered within 5-7 business days in India

How do I track my order?

If you're a logged-in user, you will see all orders placed by you in the orders section under the new technology platform.

Also, you will get a notification email within 24 hours of shipping the product.

Should you have any questions about your order dispatch, we’re just a quick email, phone call, or WhatsApp message away:

Where is my order processed from?

Orders are processed from our Head Office in Pune, India. Orders will be delivered to the shipping address you submit at checkout.

Who will deliver my order?

Within India, we ship through recognized and licensed courier/ delivery companies. Our delivery partners will attempt to deliver the package twice before they return it to us.

Please provide a mobile number that you are available at and your complete shipping address including the pin code and a landmark nearby.

This will help us ensure the smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered with, please do not accept the package.

If I have placed two separate orders, can you combine the orders?

If both orders are not dispatched from our operational center by the time we get this intimation, we can combine the orders and ship them out together.

Shipping days

Sundays, Mondays and public holidays are not set as business days for standard deliveries. However, if you need to get an order delivered on a specific day, please reach out to our helpline, and we will try to accommodate this request. However, since we use 3rd party logistics providers, we cannot provide any commitment on such requests.

What are the accepted payment methods for domestic transactions?

• We accept the following modes of payment for domestic transactions through Razorpay, UPI payment gateways:
• Credit cards - Mastercard, Visa, American Express, Rupay
• Net Banking - all major banks
• Debit Cards - all major banks
• UPI (BHIM, Google Pay, Amazon Pay, PhonePay etc.)

How do I use Credit Notes, Gift Vouchers for making payments?

• To use a gift voucher online, simply enter the unique code at the checkout. If your order value exceeds the voucher amount on the credit note, the balance must be paid at checkout.
• To use the credit amount lying in your account, please check using your registered account with us. The credit amount shall be visible to you and it will get automatically applied to the cart. If the cart value is greater than the credit value, you will need to pay the remainder amount through one of the payment gateways.

General terms and conditions associated with the usage of credit notes and gift vouchers:

• To apply for a credit note, log in from the same email ID to which the note has been issued.
• A gift voucher cannot be canceled. So please ensure to enter the correct details of the recipient. A maximum of one gift voucher can be used with or without the usage of credit note together to pay for a single order.
• The same credit note can be used until the balance is over.
• No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift voucher.
• Vouchers will not be applicable during any periods of special pricing or sale.
• Validity of credit notes, gift vouchers, and vouchers cannot be extended.

What if my card has been charged multiple times for the same order?

• If your card has been debited multiple times at the payment gateway(s) while making a single purchase, you may call us on our helpline number +91- 8459918063 and we will help resolve the matter.
• However, please note that, typically all payment gateways run one batch a day to find out failed transactions and transactions in which amounts got deducted but orders are not placed through. Such transactions are automatically put through payment gateways’ refund methods and get credited back to customers’ original mode of payment in 5 – 7 working days. In this kind of transaction, we do not have any control to fast-track the process. Hence, we request all our patrons to have patience and support us in this regard.

Are there any tips for storing the Jewellery?

• Store in a plastic ziplock or the pouch with a plastic cover provided by us! Please do not use fancy clothes, velvet pieces, wooden boxes, etc. for storing your Jewellery creations.
• Keep away from Sanitizers, perfumes, soaps, water, humidity, moisture, extreme temperature, or anything acidic!

Are the Jewellery pieces breakable?

• Yes, they are. All Jewellery pieces are delicate creations so please do not pull them or handle them roughly. We may be able to fix the broken Jewellery creation at an appropriate charge.

Is there a need to re-polish the Jewellery? If yes, how do we do it?

• Plating/polishing may fade over some time and yes, you may need to polish/plate your Jewellery again.
• Your local jeweler can do it for you or you can contact us for the same. We can re-polish your Jewellery at nominal charges.

What if silver creations turn black?

• Silver Jewellery is hand polished once the creation is ready. After it is exposed to the atmosphere, anything in silver is prone to oxidation. Silver finish as original can be brought back by cleaning silver Jewellery with a silver cleaning cloth. It is available with us at an extra charge.

Looking for collaborations?

Please write to us at silvoguesocial@gmail.com with your details and proposal. We shall respond to you as soon as possible.

Yes, all our silver Jewellery pieces are crafted from 925 sterling silver, ensuring authenticity and quality.